Cisco Unified Communications creates adaptive workspaces that provide powerful new ways for customers, coworkers, and business partners to collaborate, whether they are inside or outside of the organization. Cisco Unified Communications is part of a comprehensive solution that includes an intelligent integrated network infrastructure.

The infrastructure is a critical component for creating collaborative, adaptive workspaces. This is why Cisco has built its unified communications solutions on a service-oriented network architecture (SONA.) Cisco SONA:

• Adds intelligence to the network
• Provides a systems-level approach to integration
• Delivers policies that allow these systems to flexibly address the needs of specific business processes
• Makes it possible to deliver rich media experiences across any workspace securely and with optimal quality
• Has the agility to quickly adapt to market changes